Cloud 9 gained better processes, KPIs and structure; more time to plan; and clearer risk and marketing focus, with lasting impact on business and personal life.
Cloud 9 is a telecoms carrier provider who offer a range of business solutions to SMEs. Working with business start-ups through to large enterprises they provide a comprehensive portfolio of telecoms solutions such as call centre installations, voice and IT collaborations and broadband provision. In addition they provide a range of related IT services including disaster recover and change management expertise. Their key focus is to provide a bespoke and quality service to their clients.
The business had not previously accessed business support and began working with The TRANSFORMATION Project after it was contacted directly by the project. Having already decided that they wanted to pursue mentoring support, they were attracted by the offer of 'someone from outside the company who would be willing to help and advise us, sit with us and go through our pains, and ask if we have thought of particular things'.
The owner had undertaken The Receptivity for Change Toolset, which covered a lot of material, all of which was relevant – and, in particular, the graphical output was regarded as highly useful in terms of showing where the company was changing and growing, and where potential weaknesses and challenges lay.
The owner has followed the four stage process, which includes sufficient flexibility to focus on the most relevant parts of the process for the company.
World-leading ideas and innovation, founded on engaged scholarship, from research to application.
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The programme set Clarke Associates on a path for growth with a route map and culture change, and a business plan in development.
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Cloud 9 gained better processes, KPIs and structure; more time to plan; and clearer risk and marketing focus, with lasting impact on business and personal life.
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Comtec gained fresh ideas, team reorganisation and clearer focus; the programme renewed the owner's energy and confidence for growth.
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