Zenzero

Business Background

Zenzero is an IT solutions business providing a comprehensive range of IT services from PC provision to server infrastructure, IT security and bespoke software provision. Working with SMEs and larger enterprises the business offers a set up service or the redesign of the client's systems to optimise their performance. Operating in both the private and public sector Zenzero have a strong track record within their industry. The business, which has been trading for 10 years, operates from sites in the West Midlands and Essex and has 29 employees.

Introduction to The TRANSFORMATION Project

The business had recently created a new business plan and was looking for support and guidance to ensure the plan was sensible, or to provide a critique and guidance as to where it might be improved. The owner received details of the project via an e-shot and the project seemed to fit the bill for providing what they were looking for. The fact that it was a funded service was also appreciated by the business.

Activity within the project

The principal activity has been one-on-one conversations with the Business Engagement Manager, who has provided 'feedback and counsel' to the management team. This has also aided in identifying and clarifying the focus of the business, and how to work together to achieve this, creating more commitment and belief in the business plan – the plan itself has largely not changed. The most important activity of the project has thus been having their ideas 'questioned and dissected - asking whether things would work, and making you think about things in a different way'.

Impacts